General Returns:
Please choose carefully as we do not refund, cancel or exchange due to a change of mind on a product or items wrongly purchased. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
If an item is faulty, it will fall under our Warranty Policy as described below. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.
What if I received a damaged or incorrect product?
If the item is damaged or incorrect when it arrives, please contact our Customer Services team within 24 hours at sales@perfumenz.co.nz. Please provide your order number at the time of contact.
Warranty Policy
PerfumeNZ will fulfill all our obligations under the Consumer Guarantees Act 1993. Our warranty works on a Return-To-Base basis. This means that should a fault occur with your product, it will need to be returned to us for assessment.
Once we have received an item, we will book the item in and send to an independent service agent for assessment. All items are repaired if possible, if a repair is not possible or feasible, we will arrange a replacement item, if a replacement is not possible we will arrange a credit or refund.
You can expect a refund within one billing cycle of receiving your returned product.
Please Note:
Warranty covers manufacturing defects only. Liquid/Moisture, sand/dust, impact or any other damage will not be covered under the warranty.
The original receipt is required for a warranty claim.